Please note that our “SPECIAL ORDER” custom manufactured products like saunas, custom ordered showers and vanities, stone and glass vessel sinks, stone vanities and any other “SPECIAL ORDER” products may not be cancelled, returned or exchanged. If such products are damaged in shipment, we will assist you with freight claims, or if a product is found to have a manufacturing defect – it will be repaired or replaced based on manufacturer's warrantee policies.